1-Year Hotel Operations Program
A short program focused on hotel operational skills.
The One-Year Hotel Operations program is designed for those who want to gain skills, experience, and job opportunities in the hospitality industry quickly.
Courses
12
SKS
40
Duration
1 year
Best fit
For you, ready to start working and building a career in the hotel industry.
This program is designed for high school and vocational school graduates who want to start working in the hotel industry quickly, equipped with the skills the industry actually needs. During the program, you will:
- Master hotel operations through intensive practice in industry-standard laboratories, covering Food and Beverage Product, Room Division, and Food and Beverage Service.
- Build a professional attitude through grooming excellence, work ethics, and service excellence.
- Strengthen communication skills, including foreign languages, for an international work environment.
- Complete On the Job Training (OTJT) at starred partner hotels, gaining real work experience before graduating.
What You Will Learn
Build Hospitality Competence Through Intensive Practice and Real Work Experience.
Throughout the program, you will build the skills the hospitality industry needs most. Learning is practice-heavy by design, so every competency you gain can be applied directly in the workplace.
Housekeeping & Laundry Operation
Food & Beverage Service
Beverage Knowledge
Kitchen Operation
Bakery & Pastry Operation
Introduction to Hospitality & Tourism
Psychology of Service
Basic English
On The Job Training
Curriculum
The courses you will take
Open a semester to see its course list, then select any course to read the full description.
Semester 1
Front Office Operation HTL011 3 credits
Mahasiswa diharapkan memiliki pemahaman dan keterampilan mengenai kantor depan hotel (front office). Mahasiswa memahami tiga fungsi utama kantor depan, yaitu menjual kamar, menjaga keseimbangan akun tamu, memberikan layanan dan informasi kepada tamu.
Housekeeping & Laundry Operation HTL014 3 credits
Mahasiswa diharapkan memiliki pemahaman dan keterampilan housekeeping atau tata graha. Tata graha yang ada di dalam hotel yang menangani hal – hal yang berkaitan dengan keindahan, kerapian, kebersihan, kelengkapan dan kesehatan seluruh kamar, juga area – area umum lainnya, agar seluruh tamu maupun karyawan dapat merasa nyaman dan aman berada di dalam hotel.
Food & Beverage Service HTL015 3 credits
Mahasiswa diharapkan memiliki pemahaman dan keterampilan dalam pelayanan makanan dan minuman. Mata kuliah membahas konsep dan ruang lingkup tata hidang, personalia food and beverage service, perlengkapan tata hidang, penyiapan area restoran, penerapan pengetahuan menu hidangan dan etika dalam perjamuan makan, penerapan pelayanan makanan dan minuman (food and beverage service).
Beverage Knowledge HTL018 3 credits
Mahasiswa mendapatkan pengetahuan mendasar tentang jenis-jenis bahan baku dan produk minuman, baik yang beralkohol dan non-alkohol, pengetahuan baku tentang bahan baku dan produk kopi, teknik membuat dan berbagai proses pembuatan minuman untuk di bar, restoran dan hotel, pengetahuan operasional penyajian berbagai produk minuman tersebut.
Kitchen Operation HTL013 3 credits
Mahasiswa diharapkan memiliki pemahaman tentang dasar-dasar pengolahan makanan dan implementasinya. Praktik mencakup: Mise en Place pengolahan untuk daging, unggas, ikan, seafood dan sayuran. Menyiapkan stock dan saus dasar, menerapkan dan membandingkan berbagai metode pengolahan makanan, mampu membaca dan menganalisis teknik olah berdasarkan resep standar, dan mampu menggunakan peralatan dengan tepat sesuai dengan metode pengolahan.
Bakery & Pastry Operation HTL012 3 credits
Mahasiswa diharapkan memiliki pemahaman tentang berbagai kajian bahan, alat dan produk, serta prosedur pembuatan produk roti, cake, cookies, dan sejenisnya. Kajian bahan meliputi bahan dan fungsi bahan. bahan dasar, bahan tambahan, dan bahan pengembang. Kajian alat meliputi kualifikasi alat, penggunaan, dan perawatan. Kajian produk meliputi konsep dasar setiap produk, metode pembuatan, pembakaran dan kegagalan produk. Prosedur pembuatan terkait dengan membuat produk sesuai klasifikasi produk dengan mengacu resep.
Introduction to Hospitality & Tourism HTL016 2 credits
Mahasiswa mendapatkan pengetahuan dan pemahaman mengenai jenis, departemen, fungsi dan tipe hotel. Jenis-jenis industri pariwisata, tipe turis, industri keramahtamahan dan jasa lainnya, serta perkembangan industri pariwisata.
Psychology of Service BHI026 2 credits
Mata kuliah ini membahas tentang konsep dasar perilaku dan dinamika kepribadian konsumen, motivasi dan kebutuhan, pengembangan minat, membangun hubungan yang efektif/berkomunikasi, dan penanganan konflik serta melaksanakan perubahan dalam rangka meningkatkan pelayanan.
Basic English BHA001 2 credits
Mahasiswa diharapkan mempunyai kompetensi tentang aplikasi Bahasa Inggris, yaitu struktur bahasa (grammar), membaca (reading), menulis (writing), dan berbicara (speaking).
Semester 2 (PKL)
Career Direction
From the Classroom to the World of Work.
Every program is designed so that classroom learning, hands-on practice, and industry experience connect, letting students graduate with skills ready to apply at work.
Career Options
- Front Desk Agent / Receptionist
- Guest Relations Officer (GRO)
- Housekeeping Attendant / Room Attendant
- Food & Beverage Attendant / Banquet Server
- Guest Service Agent (Cruise Ships / Lounge)
Academic foundation
Courses
12
core work focus
Credits
40
1-year program
Duration
1
year fast path
Compare options
Compare before you decide
Not convinced this is the right fit? Compare it with another pathway before continuing to PMB.
Common questions
Key questions before applying
Confirm program fit, internship/OTJT, campus visits, and fees before continuing your application.
Can I consult before choosing a program?
Yes. Admissions can help match your interests, work goals, study timeline, and fee options before you apply.
Does this program include internship or OTJT?
Yes. Hands-on practice and OTJT immerse students in real work standards, operational rhythm, and service culture.
Can I visit the campus or see the practice rooms?
Yes, arrange a visit through Admissions to see the classrooms, kitchen and service labs, and campus environment firsthand.
What about fees, installments, or scholarships?
Confirm current fees, promotions, installment plans, and scholarships through PMB or WhatsApp so the information matches the current intake.
Next step
Ready to discuss this program with Admissions?
Ready? Start through PMB, or let Admissions match the program to your career goals, budget, and study plan.
Consult before applying
Admissions can walk you through program options, campus visits, scholarships and promotions, and application documents.
The Employee Class — Academic Year 2026/2027 intake closes on 31 July 2026 (2 days left)